by Laura Bickle
Each week, we’re spotlighting how venues, planners, hotels and suppliers are reopening and reimagining their businesses.
One of the key challenges of any reopening during COVID is providing guests a level of comfort, convincing them that every precaution is in place to keep them safe. Last week Secret City Team announced the relaunch of their Escape Series at Toronto’s Casa Loma. This release focused on a detailed list of clearly defined health and safety measures, as well as what is expected of visitors—all in a friendly, but firm tone. Since we’re all learning from one another, here’s a look at the announcement:
What we're doing to help keep you safe
- We are offering private games to allow for physical distancing
- All transactions (purchases, waivers etc.) will be handled digitally
- We are limiting room capacity and spacing out the puzzles
- Everyone is required to wear a mask at indoor facilities
- All guests will be asked to sanitize their hands thoroughly prior to the start of the game
- We ask that most belongings be left in vehicles. Small personal items like purses and cell phones can be brought into the game. Lockers will not be available.
- Each room is cleaned before and after each game
- Cleaning includes disinfecting props, doorknobs, and touch surfaces with high-grade disinfectants
- UV disinfecting light will be used, all items have been created to be wiped down
- Hand sanitizer stations are located throughout our game spaces for you to use
- You will communicate to staff via chat and audio channels, you will not see anyone when you come to play.
- Our staff must complete a self-assessment that clears them to work. Staff will be instructed to stay home if they do not pass the self-assessment
- Staff will not be in the game space while a game is being played
- If you or a member of your team are not feeling well, we will provide a credit to reschedule right up until your start time.
Things you already know
- Wash your hands often
- Social distance and avoid interaction with those outside your bubble
- Refrain from touching your face more than is necessary
- Practice proper coughing and sneezing etiquette
- Avoid crowded events, and avoid non-essential travel
As we all work towards a path forward, clear communication and a unified plan of action in each workplace will be integral in establishing each guest/attendee's comfort and safety.