Ignite a Sp@rk of inspiration. January 2010 Issue

Ignite - a spark of inspiration

It’s a fresh slate, and time to kick off the year with a word to rally the team. Keep recognition personal, advises Roy Saunderson, President of the Recognition Management Institute, a consulting division of Rideau, Inc.

“Our industry too often trivializes awards and recognition by making it automatic and commoditized,” says Saunderson. Thoughtful, individual recognition can be a powerful tool in retaining employee loyalty,” he says, plus it’s something we can all add to our people skills. Here's how:
Schedule it in. Life gets busy and work demands can be all-consuming. Remind yourself in your calendar to take time every day, or on select days, to give recognition where it’s due.
Lead meetings with a good word. Set the tone for success by taking a few minutes to acknowledge great customer service moments or innovative actions that merit recognition.
Celebrate special dates. Take advantage of special occasions and holidays to enjoy fun moments or informal events for staff to connect. Plan a few for this year.
Improve one recognition skill a month. Practice becoming a more appreciative listener or being more specific in the way you address accomplishments.
Make one-on-one connections. Most employees want to hear how they are doing performance-wise. Schedule regular sessions to give and receive feedback.
Create billboards for successes. Post accomplishments, personal milestones and good news, and customer thank-you letters for all to see.
Give tokens of appreciation. Little things can hold great symbolism, at little or no cost. Always include a note expressing specific appreciation.
Honour work anniversaries. Take time to mark career or service milestones and accomplishments in an appropriate way: dinner, a card, a special gift or plaque.
Mark project completions. After the next deadline, stop and celebrate with the group.
Catch people doing things right. Don’t wait for projects to be completed before recognizing people – steer with recognition along the way.

The last word: Ask questions and mingle with recognition experts on the Employee Recognition Community website, hosted by Roy Saunderson, or find our tips on Gift Giving Guidelines on Ignitemag.ca.



Hot Rates + Hot Dates
Get more value for your next business event! Be the first to find out about travel and meetings promotions and money-saving extras in venues across Canada and around the world. Gathered here exclusively for planners who read Ignite magazine.

When: Feb. 17, 2010
Canadian Association of Exposition Management Awards Gala
Where: The Conference Centre at the International Centre, Toronto
Why go:
Take a guest and mingle with a who’s who of event pros who stage Canada’s top trade and consumer shows.
What’s in it for you: For the price of a dinner ticket, enjoy the awards show and rub shoulders with the country’s top expo experts.

More industry events at Ignitemag.ca

good to know
Duty of care to travellers goes beyond borders
If the domestic slowdown is driving your company to seek more international business opportunities, make sure your far-flung travellers aren’t taking on undue risks your organization could be liable for, says Tom Griffin of International SOS Canada, a global health and safety organization. The company recently released a new white paper on employer Duty of Care, outlining legislation and best practices from around the world on how to manage travel risks – a must-read for travel managers, HR and security staff reviewing travel policy. For guidance, see the company’s website or download a PDF of the full 48-page report, Duty of Care of Employers for Protecting International Assignees, their Dependents and International Business Travelers, made available to Ignite readers by SOS International.
Navigation tools help plan meetings at sea
If you’ve ever floated the idea of a cruise ship destination for a meeting, but don’t know how or where to start, Miami-based corporate cruise experts Landry & Kling are sharing resources to help with budgets, itineraries and pitching your idea. The agency’s free site at www.seasite.com includes a “Knowledge Centre" with checklists, sample budgets and group agendas, and a “Great Ideas” section to browse tips for planning association or corporate events by group size. Plus, we liked the ship-shape search function that lets you see what’s sailing on your planned dates, for group bookings or charter.
Promo products rated high in the media mix
Marketers who use promotional products as part of their advertising mix give high marks for these items as effective, budget-friendly ways to connect with customers, according to a 2009 study conducted for Promotional Products Association International. In a survey of more than 1,000 participants, promo products outranked other mainstream media such as newspapers, television and Internet, for their ability to promote repeat business, be flexible within budgets, and achieve long-term recall. The survey was run by researchers at Louisiana State University and Glenrich Business Studies.
Event planning with a world view
If your new year’s resolution includes finding work that makes a difference, we spotted a spot for an Events and Logistics Coordinator with the Aga Khan Foundation Canada, the non-profit, international development agency that helps raise the quality of life for communities in Asia and Africa. Responsible for managing more than 20 events per year, from fundraising walks to golf tournaments to conferences, the role calls for big-picture planning skills as well as an eye for fine details. See the description at http://www.akfc.ca/en/join_us/, which closes Jan. 24, 2010.
Fast-track duties for a B.C. host city
While the Richmond Olympic Oval will be front and centre for speed skating during the 2010 Olympic Winter Games, The City of Richmond has been searching for a seasoned and strategic-minded marketing, PR or recreation administrator to take a spin as Events Development Manager. This fast track job is to help the city secure its mark as host of premier festivals and sporting events. Act fast, and see the posting on the City website, deadline Jan. 8, 2010.


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