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December 04, 2019
A host of prestigious awards makes for an suspicious autumn for Germain Hôtels

Autumn 2019 has been particularly celebratory for both Germain Hotels and its leaders, having been the recipients of several honours in recent weeks. Here’s a glimpse.


On November 13th, the Alliance de l’industrie touristique du Québec held its Excellence Awards where Christiane and Jean-Yves Germain received the 2019 Grand Bâtisseur award from Tourism Minister Caroline Proulx. The award was presented to them for their audaciousness, vision, sustainable development values and leadership role in the industry.

"To be recognized in this way is truly touching. For 31 years, we have been building a company that is in keeping with our image and our values, and we’re thrilled that it resonates with people. We are passionate about hospitality and we do our best to transmit that to our 1,450 employees across the country. It’s a way of promoting every city and province in which we operate," state Christiane and Jean- Yves Germain, Co-Founders and Co-Presidents of Germain Hotels.

A video tribute was created for the occasion. You are invited to view it here (in French only).


This marks the fourth year that Ms. Germain has been named to this prestigious list, meaning she is now entered into the Hall of Fame. The Top 100 honours Canada's outstanding women who champion diversity in the workplace and inspire the next generation of leaders. You can view the complete list of Hall of Fame members here.


Announced earlier this year, the plans to construct a hotel on the grounds of the Ottawa International Airport were recognized on November 22nd at the Best Ottawa Business Awards (BOBs). Germain Hotels and the Ottawa International Airport Authority jointly accepted the Best Ottawa Business Award in the Tourism category. The award underscores the importance of this promising project in the nation’s capital. View the press releasehere.


At the SQPRP Gala evening on December 3, 2019, Ms. Germain received the Public Relations Tribute Award in recognition of her outstanding qualities as a communicator.

"By using communications intelligently, honestly and respectfully, Ms. Germain has earned the esteem of the public and her peers,” says Patrick Howe, PRP, ARP, and President of the SQPRP.

The SQPRP Tribute Award is presented annually to a leader who has leveraged public relations to its full value and who has used it as a strategic management function throughout their career. "Whether it is our guests, the communities in which our hotels are present, our partners, our employees or our suppliers, we have always believed in the power of relationships. I firmly believe that forging strong and genuine relationships with people, all rooted in kindness, will lead to a better, stronger society," states Christiane Germain, Co-President Germain Hotels.


Hôtel Le Germain Québec once again ranked high on Conde Nast Traveler's Reader’s Choice. A favourite of its loyal guests and a constant on this prestigious list since 2005, the hotel ranked seventh in Canada for 2019. View the complete list of hotels here.


Germain Hotels is a Canadian family-run business that owns and operates Le Germain Hotels, Alt and Alt+ Hotels across Canada. Ranked as one of Canada’s best-managed companies, the business is known for its exceptional hospitality philosophy and the unique style that characterizes its hotels. Having celebrated its 30th anniversary in 2018, Germain Hotels has achieved its ambitious goal of having 20 hotels by 2020; the 1,450-employee company’s ultimate goal is now to become the first independent, truly pan-Canadian hotel group. Visit Germain Hotels


December 03, 2019
Atlific Hotels is proud to announce Tony D’Ariano named Tourism HR Canada Employee of the Year

The Maintenance Manager for Residence Inn by Marriott London Downtown was awarded the prestigious accolade at the 2019 Canadian Tourism Awards

Toronto, ON - Atlific Hotels is proud to announce that Tony D’Ariano, Maintenance Manager for its managed property, Residence Inn by Marriott London Downtown, has been recognized as the 2019 Tourism HR Canada Employee of the Year. The honour was awarded to D’Ariano at the 2019 Canadian Tourism Awards presented by the Tourism Industry Association of Canada (TIAC) in Ottawa on November 20, 2019. 

The annual Canadian Tourism Awards recognize success, leadership and innovation in Canada's tourism industry. They serve to reward those people, places, organizations and events that have gone above and beyond to showcase Canada’s very best by offering travellers superior tourism experiences. 

The Tourism HR Canada Employee of the Year Award is bestowed upon a front-line employee whose professionalism, dedication, attitude, and quality of service best exemplify excellence in the tourism industry. 

“Having recently celebrated his 15th anniversary with the hotel, Tony remains as passionate in his role today as he was on day one of his Marriott journey,” said Anna McNutt, General Manager, Residence Inn by Marriott London Downtown. “He is always ready and willing to help management, his colleagues, peers, contractors and guests to improve the overall hotel experience in any way that he can. Tony is a shining example of Atlific’s core management values. He inspires and leads by example.” She continued. 

D’Ariano was nominated and recognized for his constant effort to go above and beyond the call of duty. From assuming the role of Chair of Health and Safety for Residence Inn by Marriott London Downtown, to taking the time to personally change a guest’s flat tire spotted in the hotel lot, to being the first and last person on-site to assist with social and charitable functions, to leading by example with his warm and friendly attitude and boosting morale, Tony is a key factor in the overall success of the hotel and its superior guest experience.


Atlific Hotels is one of the leading hotel management companies in Canada operating over 55 hotels with offices in Montreal, Toronto and Vancouver. Atlific Hotels has 60 years of experience managing well-known Canadian hotels, resorts, and extended stay properties. The company has built a reputation for best in business accounting reporting, information technology solutions and support, exceptional sales, marketing and revenue management programs and sound operational systems. Atlific Hotels’ parent company, Ocean Properties Hotels Resorts & Affiliates operates 68 hotels throughout the United States. Together they manage over 120 properties in North America with over 19,400 rooms, which include independent hotels and resorts as well as internationally recognized hotel brands such as Marriott, Hilton, and IHG. For more information please visit


Lindsay Silverberg or Rachel Mulligan
Aerial Communications Group

November 27, 2019
EMA Marketing adds two new properties — Windermere House and The Laundry Rooms — to its exceptional portfolio

EMA Marketing adds two new properties — Windermere House and The Laundry Rooms — to its exceptional portfolio. EMA Marketing is pleased to offer even more choice in luxury accommodation with its addition of two new partners, Windermere House in Muskoka Lakes, ON, and The Laundry Rooms in Waterloo, ON.

Getting ready to celebrate 150 years, the historic Windermere House is set amidst the beauty and tranquility of prestigious Lake Rosseau in the heart of Muskoka. The iconic boutique hotel offers 52 rooms, including a two-bedroom suite with a full kitchen, living room and private balcony. For added luxury, guests can stay in the three-bedroom executive cottage. Three meeting rooms — the largest at 1,500 sq. ft. — offer a spacious, comfortable work environment. When it’s time for a bite, guests can enjoy unparalleled views of the lake at one of the hotel’s two restaurants, Rosseau Grill and Terrace, and Windermere Pub.

Activities offered include golf, tennis, yoga, water sports and more. Guests can take a break and relax with some pampering at Windermere’s luxury spa Amba , which is complete with four treatment rooms and two manicure and pedicure stations. The sounds of a crackling bonfire make the perfect end to the day. Windermere is the ideal resort for a “Buyout” with its movie-like setting and full array of amenities.

The Laundry Rooms, 181 King St. S. is conveniently located in one of the largest technology clusters in North America. Opening in June of 2020, this truly unique property balances the space and comfort of a fully-appointed luxury condominium with the style and hospitality of an intimate hotel. It’s perfect for meetings or incentive retreats.

The 35 suites at The Laundry Rooms are larger than standard hotel rooms, offering sophisticated one- and two-bedroom furnished residences. Each suite has separate living and sleeping areas, allowing guests to conduct business or entertain as they would at home.

Kitchens come with everything needed to create a gourmet meal, including high-end appliances and, if desired, cupboards fully-stocked with guests’ favourite foods. For a truly unforgettable experience, a personal chef can attend to every culinary whim. A seasonally-diverse menu awaits discerning diners at The French Bar and Bistro, whether guests are in the mood for a light bite or multi-course meal. World-class amenities include a state-of-the-art fitness centre with an outdoor pool on the 4th floor and terraces. Private meeting space for 60 people is available, with two breakout rooms and shared work spaces. Covered and secure parking provides peace of mind.

Each property is the perfect addition to EMA Marketing’s extensive portfolio of luxury hotels, resorts and destination management companies.

For more information or to book an event at Windermere House or The Laundry Rooms, please contact EMA Marketing at (905) 338-6222 or Email:

November 19, 2019
Industry Report Outlines Principles of Event Strategy, Design and Execution to Differentiate Live Event Professionals

Chicago – The International Live Events Association (ILEA) today announced a report that outlines 10 principles of event strategy, design and execution to enable live event professionals to demonstrate the value of the event planning process to clients.

“Demonstrating Value Through Process Transparency” is a follow-up to the dialogue at the 2019 ILEA Global Event Forum, Aug. 6-7 in Minneapolis, which invited 26 elite live event influencers from around the globe to discuss the opportunities and challenges facing today’s event industry.

The group continued conversations started at the 2018 Global Event Forum on the topic of live event businesses being a commodity. The 2019 Global Event Forum participants determined that there is a lack of clarity around the value of the live event professional’s process and defined three phases of event planning.

“As live event professionals, we know what we offer our clients is unmatched by what amateurs deliver,” said Jennifer Trethewey, CSEP, ILEA president. “The 2019 ILEA Global Event Forum report helps articulate to clients in concrete detail that the value we provide is the process, not the product, and is intended to eventually shift the perception that live event businesses are a commodity.”

To download a complimentary copy of the report, visit

ILEA and the Global Event Forum leaders are dedicated to continuing the conversation and providing tangible tools for live event professionals to use and share. A complimentary live webinar will take place on Nov. 20 at 11 a.m. Central. Register at

Giants Enterprises is an elite sponsor and Hello Destination Management is a presenting sponsor of the 2019 Global Event Forum.

Dates and information for the ILEA 2020 Global Event Forum to be announced.

About the International Live Events Association (ILEA)
The International Live Events Association (ILEA), formerly known as ISES (International Special Event Society) is a global community of thousands of creative event professionals whose skills, expertise and experience power some of the most recognized and respected live events around the world. For creative events professionals who seek deeper connections with like-minded individuals, ILEA provides the education and collaborative networking opportunities that achieve creative event experiences. For more information, visit  

Ande Leslie, Marketing and Communications Manager
t: +1.312.673.5534 | e:

November 18, 2019
Iconic Wineries of British Columbia Announce a New Director

KELOWNA, B.C. – Iconic Wineries of British Columbia is pleased to announce that Clee Varon has been named Director of Business Development. Iconic Wineries of British Columbia consists of five wineries located in the Okanagan Valley, including Mission Hill Family Estate, CedarCreek Estate Winery, Martin’s Lane Winery, Road 13 Vineyards and Checkmate Artisanal Winery.

Clee brings over 30 years of Canadian Hotels & Resort management experience, having spent 18 years at Fairmont Hotels & Resorts in the Canadian Rockies, 12 years with Skyline Hotels & Resorts in Ontario and most recently, leading business development for Fox Harb’r, a luxury resort in Nova Scotia.

“As our new Director of Business Development, Clee Varon will play a vital role in developing events and experiences for our iconic portfolio of properties. Her multi-site and premium property sales experience will be the key to us establishing our position as the premier event destination in British Columbia through which we can access new guests, and build loyalty across our iconic winery locations”, says Darryl Brooker, President of Mission Hill Family Estate Winery.

November 18, 2019
SITE Draws 120 Incentive Travel Professionals to Istanbul To Re-Ignite the Flame of Incentive Travel

Following highly successful events in Dublin (2017) and Rwanda (2018), SITE Executive Summit took place in Turkey from 14 – 17 November drawing 120 incentive travel professionals to Istanbul to
re-ignite the flame of incentive travel.

Launched in 2008  as a response to requests from destination marketing organizations (DMOs), convention & visitors bureaus (CVBs) and destination-based influencers for education and best practice exchange specifically around incentive travel, SITE Executive Summit has grown into an important annual event pivoting around learning and destination immersion during which members of the international board of directors and trustees of the SITE Foundation gather at the selected destination for three to four days.

During a densely packed day of education, over 100 Istanbul-based incentive travel professionals including representatives from the Turkish Ministry of Culture & Tourism and Turkish Airlines, joined  the SITE global leadership at Kethuda, a former Hammam, to explore key themes and trends for the business events industry in Turkey. Presentations included case studies on destinations that have recovered from challenging times, recent global research into the incentive travel industry and panel discussions on destination marketing and selection and on business communication in global environment. Delegates also rotated around eight discussion topics led by the global SITE leadership. 

“The recovery has already started for Turkey but hosting SITE Executive Summit will provide further impetus and help us truly re-ignite the incentive flame in our destination. Thanks to Turkish Airlines, access to global source markets has never been better and investment across the full spectrum of hotel types continues unabated. Buyers in search of a truly transformational destination at the right price won’t ever see again the value available in Turkey these days” said Hasan Dinc, CITP, president of SITE Turkey and Managing Director, ODS Turkey. 

“The Incentive Travel Industry Index highlights how Turkey can benefit from new, emerging source markets in China and Latin America while continuing to response to strong demand from the more traditional ones like the U.S., Canada and Western Europe. The entire SITE leadership team was hugely impressed by the new Istanbul airport, by the outstanding hotel product and, especially, by the deep professionalism of the local incentive travel community. We believe the flame of incentive travel in Turkey is indeed burning brightly and we look forward to Istanbul becoming, once again, a beacon of inspiration for destinations all over the world”, said Philip Eidsvold, CIS, CITP, President of SITE 2019 and VP, Strategic Partnerships, One10. 

“SITE brought the European SITE University to Istanbul in 1998 and, since then, we’ve always had a strong SITE chapter in Turkey. In the 20 plus years since 1998, despite some ups and downs, Istanbul has become one of the most sought after destinations for incentive travel with an extraordinary range of quality five-star properties and an unique west meets east cultural offering that ensures the city lives long in your heart after you’ve been there”, added Didier Scaillet, CIS, CITP, CEO of SITE. 

Destinations interested in partnering with SITE for an Executive Summit should apply to Tahira Endean ( to receive a copy of our RFP.

For photos please contact Jennifer Juergens,

About Incentive Travel & SITE

Incentive Travel, the “I” in MICE, is the fastest growing sector of the Business Events industry with the highest per capita spend and the widest supply chain. Accounting for about 7% of all Business Events activities, the Events Industry Council’s Global Economic Impact study (2018) estimates the incentive travel industry to be worth around $75 billion globally. The Society for Incentive Travel Excellence (SITE) is the only Business Events association dedicated exclusively to the global incentive travel industry. Founded in 1973, we are a professional association of 2,500 members located in 90 countries, working in corporations, agencies, airlines, cruise companies and across the entire destination supply chain. We bring value to our members at both global and local chapter level by networking, on-line resources, education, certification and advocacy. SITE Foundation was established by SITE to support research, education and advocacy projects on behalf of the incentive travel industry. Monies raised by the SITE Foundation help us make the business case for incentive travel and highlight the transformational potential of travel experiences on individuals, enterprises and communities. The SITE Foundation is a registered charity holding a 501(c) (3) nonprofit organization status.

November 15, 2019
New partnership with Wicket and Industrial re-envisions the member experience

CSAE is thrilled to announce that we are working in partnership with Wicket and Industrial to reimagine our approach to technology.  Over the next several months, CSAE will roll out a new suite of software tools to better manage, engage with, and deliver services and information to members. 

CSAE’s president and CEO, Tracy Folkes Hanson, said: “After a careful examination of our processes and our member experience, CSAE is ready to move forward with a new set of tools to carry us forward in our mission. We wanted to find a solution that would give CSAE the utmost flexibility to adopt technology as it continues to evolve at such a rapid pace. We know from our members that technology is an area they want to have a better handle on, so we also hope that CSAE’s journey becomes a valuable case study for the sector.”

The selection of Wicket - the world’s first Member Data Platform - as the database for all of CSAE’s membership data is at the core of CSAE’s technological shift. Wicket will store all of CSAE’s membership information, empowering staff to easily view, manage and report on a rich data set. In addition, self-directed tools with single sign-on capability will enable members to self-manage their profiles, eliminating time and redundancies and putting the power into users’ hands.

Danielle Lamothe, CSAE’s vice-president of learning and innovation, noted: “With this new technological integration, we are positioning the organization for the future. Finding Wicket, a Canadian company that is doing such innovative work in the association landscape is incredibly exciting.”

As part of the digital transformation, CSAE has chosen Industrial, a leading Canadian website firm focused on the association sector,  to develop a flexible and user-friendly website. It will be deployed on WordPress, the world’s leading Content Management System (CMS)

“To effectively position CSAE as a leader within the association community and deliver a member-friendly experience, the need to develop a new website was clear,” said Penny Tantakis, CSAE’s Director of Marketing.

“Industrial’s team couldn’t be more excited to partner with CSAE and Wicket on this opportunity,” said Rod Zylstra, president of Industrial. “Our team works with Canadian associations every day to deliver modern website solutions, and the opportunity to work with a leader in the sector is something our entire team is looking forward to.”

As part of the digital transformation, CSAE will additionally leverage a suite of modern software tools to deliver the functionality needed for effective operations and member service. New tools will include Canadian-based Shopify for the bookstore, MailChimp for email marketing, Canadian-based Fusebill for membership billing, and Canadian-based Klipfolio for reporting and dashboards.

“At Wicket, our model is focused on providing associations with the flexibility to choose the software that best meets their needs,” said Jeff Horne, Co-Founder & CEO of Wicket. “Wicket uniquely ties all of these systems together, synchronizing membership data, and collecting valuable engagement data across the board.”

CSAE’s plans to roll out the new digital platform in early 2020. Watch for news and updates to come on this exciting development!

November 07, 2019
Holiday Inn Express & Suites® - Toronto Airport South Hotel Breaks Ground

Toronto, ONLHM Canada Inc. broke ground today on a new 120-room Holiday Inn Express & Suites® hotel in the Toronto Pearson International Airport area. The new hotel will be called, the Holiday Inn Express & Suites – Toronto Airport South. LHM Canada has had a long history with the InterContinental Hotels Group (IHG) and has developed and managed several other IHG branded hotels over the years.

The hotel is slated to open in the fourth quarter of 2020.

InterContinental Hotels Group (IHG), one of the world’s leading hotel companies, is the parent company of the Holiday Inn Express brand. The hotel will be owned by 2530498 Ontario Inc. and managed by LHM Canada Inc., under a license agreement with InterContinental Hotels Group.

MINAZ RAHEMTULLA, Managing Director at LHM Canada Inc. said: “We look forward to partnering with IHG and providing future guests with the unmatched comfort and hospitality that comes with staying at a Holiday Inn Express and Suites Hotel.”

The seven-story Holiday Inn Express & Suites hotel will have the following features and amenities:

·         All guest rooms will feature the Formula Blue™ design which provides a fresh, contemporary space with comforts and features that allow guests to be productive during their stay and have a great night’s sleep.

·         The hotel will include a fitness centre, indoor pool, business centre, meeting space, on-site parking, market, and of course the brand’s signature complimentary hot breakfast bar. 

·         The public space will be modern, upbeat, vibrant and welcoming.  Special attention was directed to the design of the new hotel which will have a distinct style and feel while ensuring that amenities are accessible and easy to identify.

·         The property will contain 952 sq. ft. of meeting space.

The Holiday Inn Express & Suites - Toronto Airport South hotel will feature the brand’s newest design solution which was created to meet the evolving needs of the brand’s target guest: today’s business traveler and active families. The design provides an appealing combination of fresh, energetic and engaging elements and distinctive style that is evident at every touch point of the Holiday Inn Express brand experience.

The new Holiday Inn Express design includes:

An open, pod-style front desk area that delivers a familiar and expedited check in and out experience;

Flexible seating in the Great Room, including community tables with built in wired and wireless charging where guest can collaborate with colleagues or relax with friends and family;

Refreshingly streamlined guestrooms that provide comforts and features that allow guests to be productive during their stay and have a great night's sleep, including a built-in niche which houses the under-counter refrigerator, microwave, coffee maker, and extra supplies in one central location that’s away from the guest bed to reduce noise and enhance quality of sleep. Additionally, multiple points of power conveniently located throughout the room and functional storage allow guests choose to live out of their suitcase or unpack with a variety of storage options.

The Holiday Inn Express & Suites – Toronto Airport South hotel will be located at 25 International Blvd. The hotel will also offer such business conveniences, including meeting rooms and a business center. Additional amenities will include IHG® Connect throughout the property and Keurig® brewers in every room.

The Holiday Inn Express brand is part of IHG’s diverse family of brands in nearly 100 countries and territories. The scale and diversity of the IHG family of brands means that its hotels can meet guests’ needs whatever the occasion – whether an overnight getaway, a business trip, a family celebration or a once-in-a-lifetime experience.

Holiday Inn Express® hotels are modern hotels for value-oriented travelers. Fresh, clean and uncomplicated, Holiday Inn Express hotels offer competitive rates for both business and leisure travelers. Guests Stay Smart® at Holiday Inn Express hotels where they enjoy a complimentary hot Express Start® Breakfast with new healthier offerings and free high-speed Internet access. There are currently 2,618 Holiday Inn Express hotel locations around the globe. For more information about Holiday Inn Express hotels or to book reservations, visit Find us on Twitter, Facebook and Instagram

Visit for hotel information and reservations and for more on IHG Rewards Club. For our latest news, visit: and follow us on social media at: and

November 06, 2019
Caesars Forum Construction and Business Milestones Announced

Caesars Entertainment's new 550,000-square-foot meeting and conference facility 70% completed and on schedule to open March 2020. Over $390 million contracted for meetings and events. One million room nights booked.

Las Vegas, NV—Caesars Entertainment, one of the most diversified casino-entertainment companies in the world, announced today more than one million room nights and over $390 million is contracted for meetings and events at CAESARS FORUM through 2020 and beyond. CAESARS FORUM, the new, 550,000-square-foot conference facility in Las Vegas, is set to open in March 2020 and is 70% complete, with crews working 24 hours a day, seven days a week to finish the project.

In the last 20 months, more than 125 contracts for meetings and events have been signed. Over 75% of the business booked occurs within the first three years of operations and over 70% represent new business to Caesars Entertainment. Meetings and events industry leaders ConferenceDirect, Cvent, HelmsBriscoe, Meeting Professionals International and Professional Convention Management Association have selected CAESARS FORUM for their annual meetings. 

"One million room nights booked before opening far exceeds our expectations and is a testament to the hard work of our sales team, and customers' excitement about CAESARS FORUM," said Michael Massari, Chief Sales Officer, Caesars Entertainment. "CAESARS FORUM construction is on track and I'm thrilled with our progress. The building exterior is complete, and the team is working diligently on the interior, staying on schedule to open next March. Operationally, we have the core team in place and have already begun planning events for 2020 and beyond."

The $375 million conference center will carry a LEED silver certification and features the world's two largest pillarless ballrooms - each equivalent to one football field in length. CAESARS FORUM will be the first facility of this size built on one level, and the adjacent Forum Plaza will be the first 100,000 square-foot dedicated outdoor event space in Las Vegas.

Additional features:  

  • Direct access to 8,500 hotel rooms at Harrah's Las Vegas, LINQ Hotel + Experience and Flamingo Las Vegas, and within walking distance to 20,000 Caesars Entertainment hotel rooms, including Caesars Palace.
  • More than 300,000 square-feet of flexible meeting space, including the two largest pillarless ballrooms in the world both 110,000 square feet, two 40,000 square-foot ballrooms and six state-of-the-art boardrooms.
  • Accommodates more than 10,000 participants and offers more than 100 break-out rooms.
  • Divides into limitless configurations, with 2.1 miles of airwalls.

A dedicated heart of house, equipped with state-of-the-art culinary equipment, providing participants with restaurant-quality dining. 

About Meetings and Events at Caesars Entertainment Corporation
The world's most geographically diversified casino-entertainment company, Caesars Entertainment offers meeting and event planners one dedicated team, united nationwide, committed to providing the most successful meeting experiences possible. With one call or email, planners have access to nearly 40 properties in 20 unique destinations, with 2.1 million square feet of meeting space and more than 40,000 guest rooms. Mix and match properties and venues within a destination under a single contract and minimum. Enjoy elite perks, rewards and privileges with our Caesars Rewards Meeting Diamond Program. For more information, please visit and

About Caesars Entertainment Corporation

Caesars Entertainment is one of the world's most diversified casino-entertainment providers and the most geographically diverse U.S. casino-entertainment company. Since its beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment's resorts operate primarily under the Caesars®, Harrah's® and Horseshoe® brand names. Caesars Entertainment's portfolio also includes the Caesars Entertainment UK family of casinos. Caesars Entertainment is focused on building loyalty and value with its guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars Entertainment is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. For more information, please visit

Media Contacts

Ishma Haider
Marketing Manager 
Caesars Entertainment
(702) 667-1695

Reina Herschdorfer
Director of Marketing
Caesars Entertainment
(702) 866-1116

November 06, 2019
New Research Reveals Top Concerns Among Canadian Business Travellers

Business travellers report feeling stressed and unsafe with female and LGBTQ+ travellers regularly experiencing harassment according to an SAP® Concur® survey

Toronto/CNW/—SAP SE (NYSE: SAP) has announced the results of a new SAP® Concur® survey revealing that more than 4 in 5 Canadian female business travellers have faced harassment while travelling. SAP Concur, the world's leading brand for expense, travel, and invoice management solutions, identified concerns of personal safety while on the road and frustration around ineffective booking and reimbursement experiences.

"This research clearly shows employees aren't getting what they need from their employers while travelling for business," said Victoria DeBoon, Director of Sales at SAP Concur Canada. "Organizations of all sizes shouldn't let these concerns go unnoticed. Employees want more support, resources and technology that will improve their overall experience and increase feelings of security while on the road."

The survey of 7,850 business travellers in 19 global markets included 500 within Canada. Notable highlights are:

  • Globally, LGBTQ+ travellers are hiding aspects of their identity when travelling for work:
  • The vast majority (95%) of LGBTQ+ travellers have hidden their sexual orientation while on a business trip, with the most common reasons being to protect their safety (57%).
  • Further, 85 per cent have changed their travel arrangements out of concern for their safety, compared to just 53 per cent of their non-LGBTQ+ colleagues.
  • Among Canadians, female travellers face striking levels of harassment and sexism on the road:
  • More than 4 in 5 Canadian female business travellers (81%) have experienced some sort of harassment or mistreatment while travelling, and nearly half (46%) have been asked if they were travelling with their husband.
  • Canadians are stressed when planning for a business trip, but expense reimbursement is the real pain point:
  • A lack of clear-cut policy is impacting employees who are feeling more stressed at the office than on the road. To Canadian business travellers, before the trip (47%)—when they have to plan, book and organize—is the most stressful stage.
  • Though Canadian business travellers dread planning their trip the most, the processes after the trip are still a notable pain point. In fact, over 1 in 4 Canadian business travellers (26%) would rather have a cavity filled at the dentist than fill out an expense report after a business trip.
  • The primary reason for loathing expense reports is the delay in reimbursement. Canadian business travellers report that employers have taken, on average, up to 11 days to reimburse them for a business trip expense.
  • These delays in reimbursement for expenses are affecting Canadian business travellers' trust in their companies: Over half (54%) of Canadian business travellers report they forfeited expenses in 2018, either because they did not think the expense was worth filing or—more troublingly—because their employer simply never paid them the money they're owed. They have forfeited an average of $1,421 CAD from expenses that weren't reimbursed by their employers.
  • Canadian business travellers turning to technology to improve employee experience:
  • Canadian business travellers have become accustomed to using apps and smart devices to enhance their daily lives, but they don't believe their companies have kept up with the times.
  • Canadians surveyed have the third-highest rate of agreement that their company is behind in adopting the latest technologies to manage travel (73%), compared to the global sentiment (67%).
  • Canadians who say their company is lagging note booking and expense reporting tools (61%) and travel safety tools (57%) as the technologies that need the most attention. 
  • Even those whose companies are taking advantage of technology see room for improvement. More than 3 in 5 business travellers who use an online booking tool (62%) report their companies are behind in adopting booking and expense reporting tools, compared to the 53 per cent of those who do not use an online booking tool.

More results of the Global Business Traveler Survey can be found at

The survey was conducted by Wakefield Research (, a leading independent provider of quantitative, qualitative and hybrid market research, among 7,850 business travelers, defined as those who travel for business three or more times annually from the following markets: Australia, Belgium, Brazil, Canada, China, Hong Kong, Taiwan, Denmark, Finland, France, Germany, India, Japan, Luxembourg, Mexico, Netherlands, Norway, Singapore, Malaysia, Sweden, United Kingdom and the United States. The survey took place July–August 2019.

About SAP Concur
SAP® Concur® is the world's leading brand for integrated travel, expense, and invoice management solutions, driven by a relentless pursuit to simplify and automate these everyday processes. The top-rated SAP Concur mobile app guides employees through every trip, charges are effortlessly populated into expense reports, and invoice approvals are automated. By integrating near real-time data and using AI to audit 100% of transactions, businesses can see exactly what they're spending without worrying about blind spots in the budget. SAP Concur solutions eliminate yesterday's tedious tasks, make today's work easier, and help businesses run at their best every day. Learn more at or the SAP Concur blog.

About SAP
As the Experience Company powered by the Intelligent Enterprise, SAP is market leader in enterprise application software, SAP helps companies run better. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably. For more information, visit