Check out the latest news from around the world by the industry's movers and shakers.
Check out the latest news from around the world by the industry's movers and shakers.
The 4th edition Egencia Business Travel and Technology Survey reveals what leads business travelers astray
BELLEVUE, Wash./CNW/—A recent study* by Egencia®, the business travel arm of the Expedia group, found that despite the wide use of travel policies worldwide, "rogue booking", the practice of business travelers booking outside of their travel program, is still an issue for corporate travel programs, especially when it comes to hotel stays. While 60 percent of companies have a travel policy in place, more than half of the business travelers surveyed are still allowed to book travel using any method they choose, and a full 46 percent have done so for hotel bookings, according to the 4th edition Egencia Business Travel and Technology Survey. To rein in these rogue booking tendencies, the study suggests that relevancy, incentivization and clear policies can pave the way.
When it comes to hotels, relevance beats quantity
Business travelers book out-of-policy because either they could not find a hotel close enough to their destination (37 percent), or found a better price or hotel within their per diem (37 percent). With this in mind, providing relevance in a travel program means surfacing a selection of hotel choices at the top of their online search results that are tailored to the needs of the business travelers. This can include location of hotels as well as flexible booking options. Additionally, offering fair and competitive pricing eliminates the need to shop outside the company's prefer booking channels.
"When it comes to hotels, we know that it's not about searching, it's about finding. That's why we find ways to serve up the right choice for business travelers within the first few search results. And it works - 75 percent of Egencia travelers book one of the top seven hotel results and over half book from the top three," says Andrew Dyer, VP Global Supply-Lodging. "Travelers want an intuitive, cross-device experience with clear descriptions of what is included in the price. With this they can feel confident that they are booking the right accommodations, which will in turn increase policy compliance," adds Dyer.
Incentives foster compliance
According to the study, incentives for staying within policy vary by region, but globally, monetary rewards prove to be the most likely incentive to encourage travelers to book within their policy. Sixty-two percent of business travelers say that they would choose within policy if they receive a percentage of savings for booking below the cap and an additional 60 percent would comply if they received funds they could apply to other travel options. While it's widely discussed that U.S. travelers prioritize loyalty points, the Egencia study found that loyalty points are the second most likely reason to book within policy, which is an indicator that their priorities could be changing. U.S. travelers are also by far the most easily persuaded to book in-policy, compared to their international counterparts.
Adoption improves safety and costs
When travelers book within policy, companies can protect the safety of their travelers and create cost efficiencies in the long-term. With increased adoption of policies and booking tools, travel managers can immediately locate travelers in an emergency, whether it is weather-related, geopolitical and/or a terrorism event. Access to immediate, accurate reports helps keep travelers safe wherever they are in the world. The concept of going rogue creates extra work for safety officers who must locate individual straying travelers in an emergency, and calls for more time spent on collecting data streams from rogue bookings to consolidate into a comprehensive report and more spending overall. According to GBTA, 79 percent of travel managers acknowledge that using a travel management company (TMC) leads to more efficient processes and drives savings in business travel1. The most successful travel policies can drive compliance among travelers which means companies can ensure the safety of their travelers first and forefront, in addition to driving cost savings long-term.
*This study was conducted on behalf of Egencia by Northstar, a globally integrated strategic insights consulting firm. The study was conducted among 4521 business travelers aged 18 and older in Australia, Canada, France, Germany, Norway, Singapore, Sweden, United Kingdom and United States (with n=500 surveys completed per country). Surveys were completed online in April and May 2017.
Egencia makes business travel better by making it more connected and complete. Egencia puts travelers at the heart of business travel, continuously supporting them with solutions that are more engaging and effective. Driven by consumer insights and technology investments from parent company, Expedia, Inc., Egencia connects everything travelers need – content, technology, service and reporting – in one place. Egencia provides services in more than 65 countries. To connect with Egencia, visit www.egencia.com and follow @Egencia on Facebook, Twitter, or check out our blog.
© 2017 Egencia, LLC. All rights reserved. Egencia, and the Egencia logo are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. All other trademarks are the property of their respective owners. CST # 2029030-50; CST # 2083922-50.
1GBTA Foundation, 2014, "What Costs and Savings Do Managed Travel Programs Experience?" - http://www.gbta.org/PressReleases/Pages/rls_110514.aspx
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LAVAL, QC/CNW Telbec/—The Hilton Montreal/Laval is proud to announce the completion of substantial renovations that have been underway for the past three years. The Hilton Montreal/Laval's management invested close to 10 million dollars in the modernization of this hotel which is one of the most important in Laval. This major investment in renovations had for objective to position the hotel as a leader in its industry and to promote the region's hotel accommodation offering.
The outcome of the renovations carried out under the Groupe hôtelier grand château's president M. Patrice Bourbonnais in collaboration with Massarelli Design, is a complete upgrade of the hotel's facilities.
"Right from the beginning, our vision was clear. We wanted to modernize our facilities while keeping the friendly and distinctive atmosphere that characterizes the Hilton Montreal/Laval. With the completion of these major renovations, we can assuredly say: mission accomplished, » comments Sébastien Meunier, Director General.
All the hotel's common areas including Le Quartz restaurant/bar, meeting rooms and the health and fitness centre were updated and are now more modern and welcoming. From now on, all rooms have a more elegant design and 80% of the furniture, lighting fixtures and accessories are creations of Quebec's craftspersons. Also, the hotel has new Suites with full kitchen, living-room and a closed bedroom.
The hotel paid attention to all details to please its clients and meet all their expectations. For instance, clients of the Hilton Montreal/Laval now have access to a spacious co-working space. This area known as Accès 2225 was designed to respond to the current trend to accommodate self-employed workers.
The Hilton Montreal/Laval has also innovated with Sur le Pouce, a grocery service. This trendy and sleek looking grocery offers visitors a vast choice of local products and dishes, prepared meals on site and gourmet souvenirs.
The Hilton Montreal/Laval is a 4-star hotel renowned for the quality of its personalized service with sophisticated and welcoming facilities. The hotel won a Dunamis Award in 2016 in the Tourist Businesses category and Culture Blue Energy awards in 2014 and 2016 from Hilton hotels worldwide based on the excellence of its service. The Hilton Montreal/Laval is a 4-green-key hotel, a certification that consists of a ranking system of hotels, motels, and resorts established by Hotel Association of Canada (HAC) to acknowledge the dynamism of initiatives that are part of a hotel's environmental management plan.
SOURCE Hilton Montréal/Laval
For further information: Martin Foster, Vice-President, Sales and Marketing, Hilton Montreal/Laval, 450 682-2225, firstname.lastname@example.org
MONTRÉAL/CNW Telbec/—With the artists Michel Lemieux, Victor Pilon and Michel Marc Bouchard in attendance, Montréal en Histoires, Ivanhoé Cambridge and the Fairmont The Queen Elizabeth hotel unveiled three new tableaux to be projected indoors, additions to Cité Mémoire, which is making its way downtown from Old Montreal. During the event, The Queen Elizabeth in augmented reality was also launched; it is now available in the mobile app Montréal en Histoires.
These are the first indoor tableaux for Cité Mémoire, the urban multimedia experience inaugurated in May 2016. "The same desire to tell the story of Montreal with a humanist, poetic approach inspired the creation of these new tableaux," stated Michel Lemieux, who added, "The fact that they are projected indoors makes it possible for Montrealers and visitors alike to enjoy the experience day and night, whatever the weather: this is a new way to discover Cité Mémoire."
Following an important transformation conducted by its owner Ivanhoé Cambridge, the Fairmont The Queen Elizabeth Hotel reopened its doors last July. The Fairmont invites Montrealers, visitors and tourists to come and discover these new masterpieces that reflect the history of this institution and the city. These new tableaux and this augmented reality experience include the first stop on the Downtown circuit of Montréal en Histoires, which will be deployed in the heart of the metropolis in 2018.
The Cité Mémoire Agora
The Cité Mémoire Agora is a historical tableau continuously projected onto the panoramic walls of the Queen Elizabeth's agora. It is a poetic evocation of the great periods in Montréal's history and some symbolic places and compelling people who used to live there. The multimedia agora is part of the Cité Mémoire project.
Tableau Le Bed-In (Agora)
The bed-in is a historical tableau that emphasizes the war protest movement of the late 60s by illustrating John Lennon and Yoko Ono's stay at the Queen Elizabeth hotel in 1969. The tableau unfolds through immersive projections in the agora.
"We are proud to pay tribute to the Bed-in for Peace and to Give Peace a Chance, the universal anthem of peace and hope composed by John Lennon and Yoko Ono at the Fairmont The Queen Elizabeth Hotel in 1969, a song that continues to resonate today, and for always," emphasized Michel Marc Bouchard.
The interactive river (underground passageway leading to Place Ville Marie)
The interactive underground river connecting Place Ville Marie to the Fairmont The Queen Elizabeth hotel symbolizes the time elapsed throughout Montréal's history. It reacts to people walking by, who can interact with its components and generate sea foam, break its ice and move clouds.
The Queen Elizabeth in augmented reality (in the Montréal en Histoires app)
This augmented reality experience makes it possible to relive the spectacular construction of the hotel in accelerated time. Dynamic narration reveals several historical facts, regarding in particular the technological advances at the time and the hospitality protocols required by Queen Elizabeth's visit to Montreal, in addition to an overview of the major encounters and events that have taken place in this landmark establishment.
Cité Mémoire in Numbers
• 3 new tableaux — the first to be projected indoors
• 77 projectors installed in the Fairmont The Queen Elizabeth Hotel in order to create the Cité Mémoire experience, including 55 in the Agora
• More than 150,000 downloads of the Montréal en Histoires app so far
• 26 Cité Mémoire tableaux deployed in image, word and music on the walls, in the alleys, on the ground and in the trees – and now at the Fairmont The Queen Elizabeth Hotel
• A total of 156 projectors bring to life the walls of Old Montreal and The Fairmont Queen Elizabeth Hotel
"These installations perfectly illustrate our vision of enhancing the urban hotel experience, in collaborations with local artists, while contributing to Québec's cultural heritage," said Sylvain Fortier, President, Residential, Hotels and Real Estate Investment Funds at Ivanhoé Cambridge.
"I would like to thank Ivanhoé Cambridge and the Fairmont The Queen Elizabeth hotel for their unwavering confidence in us throughout this incredible project. Montréal en Histoires was able to take its expertise and innovations even further in the realization of this permanent large-scale indoor installation. A resounding bravo to our artists, who, yet again, have created three poetic, deeply moving tableaux. Cité Mémoire at the Fairmont The Queen Elizabeth hotel is a springboard for the development of our projects in downtown Montreal.", stated Martin Laviolette, Director General and Executive Producer of Montréal en Histoires.
About Montréal en Histoires
Montréal en Histoires has the goal of creating various projects to enable Montrealers, visitors and tourists to discover, explore and celebrate Montreal's history. Montréal en Histoires has three main focuses: Cité Mémoire, a large-scale production from Michel Lemieux and Victor Pilon in collaboration with Michel Marc Bouchard; techno-historic tours; and an educational platform to learn about the history of Montreal. It also sets itself apart with its free mobile app, which makes these experiences possible.
About Ivanhoé Cambridge
Ivanhoé Cambridge, a global real estate industry leader, invests in high-quality properties and real estate companies in select cities around the world. It does so prudently, with a long-term view to generate optimal, risk-adjusted returns. Founded in Quebec in 1953, Ivanhoé Cambridge has built a vertically integrated business across Canada. Internationally, the Company invests alongside key partners and major real estate funds that are leaders in their respective markets. Through subsidiaries and partnerships, Ivanhoé Cambridge holds interests in nearly 800 buildings, primarily in the residential, office, retail and logistics real estate sectors. Ivanhoé Cambridge held approximately C$56 billion in assets as at December 31, 2016. The Company is a real estate subsidiary of the Caisse de dépôt et placement du Québec (cdpq.com),one of Canada's leading institutional fund managers. For more information: ivanhoecambridge.com.
Fairmont Hotels & Resorts connects guests to the very best of its destinations worldwide, providing travelers with memorable travel experiences, thoughtful and attentive service and luxury hotels that are trulyunforgettable. Each Fairmont property reflects the locale's energy, culture and history through locally inspired cuisine, spirited bars and lounges and distinctive design and decor. With more than 70 hotels globally, and many more in development, the Fairmont collection boasts some of the most iconic and distinctive hotels in the world. This extraordinary collection includes The Plaza in New York, The Savoy in London, Fairmont Grand Del Mar, Dubai's Fairmont The Palm, Fairmont Peace Hotel in Shanghai, Fairmont San Francisco and Fairmont Le Château Frontenac in Québec City. Fairmont is part of AccorHotels, a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,100 hotels, resorts and residences, as well as in over 3000 of the finest private homes around the globe.
SOURCE Montréal en Histoires
For further information: Montréal en Histoires, Audrey Schelling, Torrentiel communications, 514 757-0157, email@example.com; The Fairmont The Queen Elizabeth hotel, Joanne Papineau, 514 954-2208, firstname.lastname@example.org
Chicago—The International Live Events Association (ILEA) is pleased to announce the 2019 location for the group’s flagship annual event, ILEA Live. ILEA Live 2019 will take place Thursday, Aug. 8 – Saturday, Aug. 10, 2019 at the Hyatt Regency Minneapolis in Minneapolis, Minn.
Quickly becoming a top event destination, Minneapolis offers an impressive array of culture and cuisine while maintaining the Midwest charm it is known for. Conveniently located in Minneapolis’ city center, the Hyatt Regency Minneapolis attracts guests from across the globe to experience its sleek, mid-century Scandinavian décor.
Minneapolis is also home to the award winning ILEA Minneapolis-St. Paul chapter. In 2017, this dedicated chapter was named the ILEA Chapter of the Year and was recognized for their excellence in education and programming, international engagement, strategic planning and overall impact on the live events industry.
“Minneapolis was a natural choice for ILEA in 2019,” said ILEA President Ingrid Nagy, CSEP. “Not only does it provide ease of travel for a majority of our members, the support we have received from our Minneapolis-St. Paul chapter made this selection even easier. We’re thrilled to bring our event to this upand-coming destination!”
ILEA Live 2018 will be held Aug. 16-18 in Denver. Learn more at ilealive.com.
About the International Live Events Association (ILEA) The International Live Events Association (ILEA) is a global community of thousands of creative event professionals whose skills, expertise and experience power some of the most recognized and respected live events around the world. For creative events professionals who seek deeper connections with like-minded individuals, ILEA provides the education and collaborative networking opportunities that achieve creative experiences. For more information, visit www.ileahub.com.
Marketing and Communications Manager
It has been three weeks since IRMA made landfall in the islands of the Caribbean and changed the lives of our brothers and sisters for a long time to come. This was followed by MARIA that ultimately crashed any little infrastructure left to assist them. We are just now starting to comprehend the magnitude of the destruction caused by these hurricanes.
In the next few months we are going to be hearing tragic stories, as well as heroic ones. In the past few days SITE Florida and the Caribbean has been receiving 911 calls from one of those heroes.
David Krech a SFC Board member based in St. Thomas is one them, he has been in limited contact with us due to challenges with communication; however, he continues to update us, daily, about the destruction; as well as the limited to no resources available for the people in St Thomas. "...our people in St. Thomas have lost not only their roofs or homes but also their jobs, and ultimately they have run out of supplies, don't even have water or electricity or anything to cook with. It will take months to get electricity, they desperately need help!"
THIS IS A 911 CALL TO ALL OUR MEMBERS AND FRIENDS
We urgently need your help with donations to buy and ship the supplies, SFC has started these funds with $5,000 and we are looking to double up this amount and more. These funds will provide direct assistance to the victims of these catastrophic and historic storms.
Should you not be able to donate online, you may also donate generators, 50 to 100 ft. Extension cords, Coleman camping stoves (two burners) – propane. Your generosity would be deeply appreciated.
For any questions or additional information, please contact email@example.com
REGARDING PUERTO RICO, we are waiting for feedback from our members and friends in the island. Communication has been very difficult.
SITE Florida and the Caribbean has cancelled or postponed some events. PLEASE VISIT http://bit.ly/2wWJcTQ for an update on upcoming Educational and networking opportunities.
Jorge Colona – 2017 President
SITE Florida and the Caribbean
Post Hurricane María Statement, Milton Segarra, President & CEO, CDME
We at Meet Puerto Rico appreciate the continued outpouring of concern this past week from our partners, clients and media colleagues. Our team and families are safe and we and our hotels have continued to take care of our guests.
Our goal is to keep you updated on our plans to move forward, with the honesty and transparency you have come to expect from Meet Puerto Rico. We are still in the phase of assessment; however, we intend to keep you updated on our progress in real time – keeping you informed, engaged and connected is key.
We are pleased that our Puerto Rico Convention Center did not withstand any significant damages and proud that it is being used as the headquarters for government officials directing relief efforts as well as being used as a refugee/rescue center for those requiring medical attention.
Additionally, we are pleased and encouraged that many of our hotels can house local and international relief workers, law enforcement and other government officials as well guests, and in some cases providing wi-fi hotspots. Please click this link for the updated status of their anticipated opening dates for new bookings.
Our calendar of events remains intact and you will have the opportunity to hear personally from us at upcoming trade shows, conferences and events.
We will also provide updated links from government sources with the status of our power, water, diesel, airport and other services and relief efforts.
Many have asked how they can help or contribute. There are many national and local efforts and we urge you to check with your government representatives on programs you can participate in locally. However, we also provide here links to United for Puerto Rico, an initiative brought forth by the First Lady of Puerto Rico, Beatriz Rosselló, in collaboration with the private sector, with the purpose of providing aid and support to those affected in Puerto Rico by the passage of Hurricane Irma and Hurricane María. Please click here. Additional organizations can be found here.
As you know, Puerto Rico has always been one of the most desired meeting and convention destinations and we intend to continue the same tradition soon.
After 20 successful years servicing the Montreal region, Altima Concept DMC will be closing for business effective October 31st 2017.
Founded by Filipe Nepomuceno in 1998, Altima Concept grew to be one of the most sought after DMC's in the Montreal region.
Following Filipe's untimely passing in June, 2013, his legacy continued by Filomena, Filipe's sister, who embraced his position with passion and love for the hospitality industry.
"Taking over Altima was a commitment I made to myself in honour of my brother.
It is now time for me to move on to other endeavours, it is important that our industry always reflects how dedicated Filipe was to his clients, industry colleagues and the beautiful city of Montreal. I would like to thank everyone who believed in Altima Concept and our company to bring it to where it is today...." – Filomena Nepomuceno
WALLACE, NS – Clee Varon has been named Director of Business Development At Fox Harb’r Resort.
Ms. Varon brings 30 years of Canadian hotel and resort management experience to her position having spent 18 years at Fairmont Hotels & Resorts, including nine as Director of Sales & Marketing for Chateau Lake Louise. She was also the Executive Director of Sales and Marketing at Skyline Hotels & Resorts.
“As our new Director of Business Development, Clee Varon will play a vital role in our strategic plan to increase our group and leisure travel markets combined with introducing our luxury resort brand to International Markets,” said Fox Harb’r President Kevin Toth.
“Clee’s experience and expertise will be invaluable as we look to enhance our brand awareness in key luxury markets across Canada and around the globe. She will help spread the world that we provide our guests with a true luxury resort experience without pretension, while paying tribute to the beautiful landscape of Nova Scotia’s North Shore,” Toth added.
ABOUT FOX HARB’R RESORT (www.foxharbr.com)
Since 2000, Fox Harb’r offers Award-winning dinning in the Cape Cliff Dining Room, the Willard for casual dining, the Dol- άs Spa, an 18-hole championship golf course, par 3 golf course, the Golf Academy at Fox Harb’r, Sport Shooting facility, private Jetport, deep sea marina and luxurious private single family homes and town homes which have made the Resort one of Nort America’s most celebrated seaside retreats, located in Wallace, Nova Scotia, Canada.
416-696-9900 ext. 36
CHICAGO – FICP members recently voted to change the name of the organization from Financial & Insurance Conference Planners to Financial & Insurance Conference Professionals. With this change, FICP will align the name of the association with its new vision, to amplify the positive impact and value of financial services and insurance industry meetings and events professionals.
“FICP’s Board of Directors recommended this change based on feedback and input received from surveys and focus groups with FICP members, specifically regarding the need to elevate the perception of meeting planning as a respected and trusted profession,” said 2017 FICP Chair Joseph Scully, Senior Director of Meeting & Event Management for John Hancock Financial Services. “This input – and the resulting vote – allows us to continue to evolve an organization that has served meetings and event professionals for 60 years to better meet that need.”
An overwhelming majority of active FICP members who cast ballots in a special electronic vote approved the board’s recommendation to change the name of the association, change the articles of incorporation to reflect the new name, and to change the bylaws to reflect the new name: Financial & Insurance Conference Professionals. The organization is in the process of making these administrative changes.
“Our members resoundingly agreed in the importance of this subtle yet powerful change, which is intended to emphasize the professional nature of our members’ contributions to their companies throughout their careers,” said FICP Executive Director Steve Bova. “This change will help FICP better serve not just its members, but all meetings and events professionals at financial services & insurance companies, while also aligning more closely to other organizations within our industry.”
FICP is a community of financial services and insurance industry meetings and events professionals dedicated to developing members, and advocating the positive impact and value of their work. We elevate the profession by leveraging partnerships and our members’ collective skills and experiences to create purposeful interactions for all stakeholders whose professional success is linked to our members’ work. FICP is celebrating its 60th anniversary in 2017. Learn more at www.ficpnet.com.
Chicago – The International Live Events Association (ILEA) is pleased to unveil Experience, a new comprehensive online content hub that provides commentary, feature articles, news and trends by and for the live events community.
Experience is the live events community’s dynamic epicenter of intelligence. It’s an online resource that delivers timely and relevant news, trends and insight that’s updated all the time and available from anywhere on any device.
Content published on Experience is focused on the uniqueness of the industry, and will highlight that through articles, videos and infographics that showcases creative work, inspiration and success stories. Recent articles tap into ILEA members and industry professionals to uncover insights into how technology is used to enhance the attendee experience, ways to enhance safety and security at events, information on how to incorporate live events as part of overall marketing, and more.
“ILEA Experience transforms the way critical, targeted, timely information is delivered to live events professionals and the creative events industry,” said Ingrid Nagy, CSEP, ILEA President. “Through the use of compelling narratives and in-depth case studies, Experience helps to elevate the collective voice of creative event professionals.”
The content that comprises Experience provides tips for improving event business management skills. Professionals provide expertise on such subjects as HR, budgeting, marketing, customer acquisition strategies and growing the bottom line of an event business.
In addition, Experience also features a special section called Inside Perspectives, where readers can learn from the expertise of ILEA’s Global Partners: CORT Furnishings, Giants Enterprises, ibtm events and VisitScotland.
Read the latest at experience.ileahub.com.
For advertising and content opportunities, please email firstname.lastname@example.org.
About the International Live Events Association (ILEA)
The International Live Events Association (ILEA) is a global community of thousands of creative event professionals whose skills, expertise and experience power some of the most recognized and respected live events around the world. For creative events professionals who seek deeper connections with like-minded individuals, ILEA provides the education and collaborative networking opportunities that achieve creative experiences. For more information, visit www.ileahub.com.
Marketing and Communications Manager